Qatar Airways Wins “Best Airline App 2025” at World Aviation Festival
Award celebrates innovation, user experience, and digital excellence in global air travel
Setting a New Standard in Digital Travel – Qatar Airways has earned the title of “Best Airline App 2025” at the World Aviation Festival, the world’s largest aviation technology event. Travellers nominated their favourite airline apps, and judges evaluated the top five finalists based on user experience, mobile services, and digital innovation. Qatar Airways impressed the jury with its seamless interface, intelligent design, and traveller-focused technology.
Christophe Guittard, Qatar Airways’ Senior Vice President of Business-to-Consumer, “Said the award reinforces the airline’s commitment to digital excellence. The app delivers a fast, personalised, and intuitive experience that transforms how passengers interact with an airline.”
Reimagining the Travel Experience
The Qatar Airways app redefines digital travel by offering personalised experiences at every journey stage. Travellers can book flights across 170 global destinations, manage itineraries, and access exclusive services effortlessly. Privilege Club members benefit from instant refunds on eligible products, while all passengers receive real-time updates and tailored notifications.
The app’s design focuses on speed, simplicity, and satisfaction, ensuring every interaction feels smooth and empowering. Qatar Airways continues to integrate new features that go beyond convenience, enhancing both business and leisure travel experiences.
Introducing Sama: The World’s First AI Cabin Crew
Qatar Airways’ innovation extends into artificial intelligence with Sama, the world’s first AI Cabin Crew. Sama interacts naturally through chat and voice to assist travellers with destination ideas, fare comparisons, and personalised itineraries.
Business Class passengers can preview onboard menus, explore chef’s specials, and receive curated meal recommendations. Sama’s integration marks a breakthrough in aviation technology, transforming digital engagement into a personalised and human-like experience.