FlySafair, South Africa’s leading low-cost airline, has unveiled a groundbreaking new feature on its mobile app, allowing customers to track their designated aircraft in near real-time before take-off. This innovative addition, the first of its kind in South Africa, is set to improve the overall travel experience by offering greater transparency, reducing uncertainty, and helping passengers feel more in control of their journeys.
With the new tracker, FlySafair app users can monitor the movements of their assigned aircraft in the hours leading up to their flight. Passengers can view updates such as the plane’s current location, its landing at the departure airport, and any changes to the schedule. This feature provides travellers with a clear picture of their flight’s status, enabling them to better plan and coordinate their travel arrangements, including arrival at the airport, boarding times, and post-flight logistics.
A key benefit of the tracker is the enhanced communication it facilitates between the airline and its customers. By providing real-time updates on the aircraft’s progress, FlySafair is helping to eliminate some of the stress associated with air travel, especially for time-sensitive passengers. Additionally, the app includes a location-sharing function, allowing users to update family, friends, or colleagues about their trip’s progress. This feature ensures that loved ones are kept informed about the traveller’s journey, from pre-departure to arrival.
“At FlySafair, we are dedicated to delivering exceptional service and ensuring our customers have a seamless travel experience,” said Kirby Gordon, Chief Marketing Officer at FlySafair. “The new aircraft tracker reflects this commitment, empowering passengers with the tools they need to stay informed, plan efficiently, and travel with confidence. We understand that the uncertainty surrounding flight status can sometimes add stress to travel plans, and this innovative feature helps address that concern by providing real-time, transparent updates.”
The new tracker feature is easily accessible through the FlySafair mobile app, which is available for download on both iOS and Android platforms. It forms part of the airline’s ongoing efforts to enhance customer satisfaction and adopt digital solutions that streamline the travel process.
FlySafair continues to set the benchmark for customer-focused innovations in South Africa’s aviation industry, demonstrating its commitment to evolving with the needs of its passengers. By introducing this cutting-edge aircraft tracking technology, the airline not only improves the passenger experience but also strengthens trust and communication with its growing customer base.
Travellers can now download or update the FlySafair app to take advantage of this feature, giving them greater control over their journeys and ensuring they stay informed every step of the way.
